Refocus on the Customer with Jeff Gothelf

Focusing more on customer experience and customer satisfaction is a smart goal for any sales organization.

Jeff Gothelf works as a coach, consultant, and keynote speaker helping companies bridge the gaps between business agility, digital transformation, product management, and human-centered design. Most recently Jeff co-founded Sense&Respond Press, a publishing house for practical business books for busy executives.

In this episode, Jeff shares how he helps organizations build better products and executives build the cultures that build better products through his background in design and customer experience that ensures that the customer’s voice is front and center in every discussion.

Why you have to check out today’s podcast:

  • Discover how to influence customer behavior
  • Learn how to create a customer-centric strategy for your business

  • Learn how to build a customer-centric culture in your organization

“The real measure of success is — what will people be doing differently and people being your customers, maybe your staff as well, but ultimately your customers, what will they be doing differently if you solve their problems successful?”

– Jeff Gothelf

Key Takeaways from Jeff Gothelf:

“I think most importantly, again, is to really ask yourself, ‘Are you implementing a solution? Are you solving a problem?'”

“Instead of what’s the customer problem that you’re trying to solve, what is the professional challenge you’d like to solve for yourself? And if you solve it, what will you be doing differently?”

“Always dig into the stories in the past, you’ll find it to be super interesting about how people got in where they are.”

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Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide


book cover

Everyone has a story about working for a lousy boss. Well, over her years of working with organizations of all sizes, Trish has heard some whoppers!

From bosses who play favorites to managers who get super jealous of their employees’ successes, there is a provable lack of leadership out there in the business world. And what’s worse, those bosses often don’t have a clue what their teams really think of them!

In her #1 Amazon best-selling book, Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide, Trish Tagle breaks down the bosses who are the worst of the worst, offering them advice on how to get onto the right track with leadership.

Let’s Start Something new!

Take your business to the next level with proven, grounded solutions by scheduling a FREE 15 minute consultation call now.

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